Last updated: [05/05/2026]
- ACCEPTANCE OF TERMS
1.1. These Terms and Conditions (the "Terms") govern the relationship between you and Soportio ("we", "us", "our" or the "Company") regarding your use of the Company's website available at https://soportio.tech/ (the "Website"), including all textual, graphic, video, software and other content available through the Website (the "Content").
1.2. Your access and use of the Website constitutes your agreement to be bound by these Terms, which establish a legally binding contractual relationship between you and the Company. For this reason, PLEASE READ THE TERMS CAREFULLY BEFORE USING THE WEBSITE.
1.3. Please review also our Privacy Policy. The terms of the Privacy Policy and other supplemental terms, policies or documents that may be posted on the Website from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason.
1.4. Any translation from English version is provided for your convenience only. In the event of any difference in meaning or interpretation between the English language version of these Terms, and any translation, the English language version will prevail. The original English text shall be the sole legally binding version.
1.5. Unless otherwise expressly provided herein, we will alert you about any changes by updating the "Last updated" date of these Terms and you waive any right to receive specific notice of each such change.
1.6. THESE TERMS CONTAIN IMPORTANT DISCLAIMERS (SECTION 2), DISCLAIMERS OF WARRANTIES (SECTION 6), AND LIMITATION OF LIABILITY (SECTION 7). PLEASE READ THESE SECTIONS CAREFULLY AS THEY AFFECT YOUR LEGAL RIGHTS.
1.7. THESE TERMS ALSO CONTAIN PROVISIONS THAT GOVERN DISPUTE RESOLUTION, INCLUDING MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER (SECTION 10). UNLESS YOU OPT OUT WITHIN 30 DAYS OF FIRST USE OF OUR WEBSITE AS PROVIDED FOR IN SECTION 10, ARBITRATION IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES AND IS MANDATORY EXCEPT AS SPECIFIED BELOW IN SECTION 10. IF YOU LIVE IN THE EUROPEAN UNION, ICELAND, LIECHTENSTEIN OR NORWAY, SECTION 10 DOES NOT APPLY TO YOU, AND ANY DISPUTE MAY BE RESOLVED AS PROVIDED IN SECTION 11 AND SECTION 12.
IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, OR IF YOU ARE NOT ELIGIBLE OR AUTHORIZED TO BE BOUND BY THESE TERMS, THEN DO NOT ACCESS OR USE THE WEBSITE.
- IMPORTANT DISCLAIMERS
2.1. The Website is operated by Soportio and is intended solely for informational and marketing purposes. The information, descriptions, case studies, and materials presented on the Website are provided for general reference only and do not constitute professional, legal, financial, or business advice of any kind.
2.2. The Website describes the general scope and nature of services offered by the Company. However, any actual provision of services is subject to a separate written service agreement executed between you and the Company. No content on the Website constitutes an offer to provide services, and any results, outcomes, or examples described on the Website are illustrative only and may not be representative of results achievable in your specific circumstances.
2.3. Case studies and client references displayed on the Website are based on past engagements and are provided for illustrative purposes only. Past performance does not guarantee future results.
2.4. The Company makes no representation that the services described on the Website are suitable for your particular needs or requirements. You are responsible for independently evaluating whether any services are appropriate for you.
- WEBSITE
3.1. If you use the Website, you represent and warrant to the Company that: (i) all required information you submit is truthful and accurate; (ii) your use of the Website does not violate any applicable law or regulation or these Terms.
3.2. The Company reserves the right to suspend or terminate your use of the Website, or your access to the Website, with or without notice to you, in the event that you breach these Terms.
3.3. The Website may be modified, updated, interrupted or suspended at any time without notice to you or our liability.
3.4. You are solely responsible for obtaining the equipment and telecommunication services necessary to access the Website, and all fees associated therewith (such as computing devices and Internet service provider and airtime charges).
3.5. We retain the right to implement any changes to the Website at any time, with or without notice. You acknowledge that a variety of Company's actions may impair or prevent you from accessing the Website at certain times and/or in the same way, for limited periods or permanently, and agree that the Company has no responsibility or liability as a result of any such actions or results, including, without limitation, for the deletion of, or failure to make available to you, any content or services.
3.6. Your access to and use of the Website is at your own risk. To the extent permitted by law, the Company will have no responsibility for any harm to your computing system, loss of data, or other harm to you or any third party.
3.7. The Company has no obligation to provide you with customer support of any kind. However, the Company may provide you with customer support from time to time, at the Company's sole discretion.
3.8. The Website serves informational purposes only. Any inquiries, messages, or information submitted through the Website's contact forms, chat widgets, or any other communication channels on the Website do not constitute an offer, acceptance, or agreement to provide services, and do not create any contractual obligations on the part of the Company. The Company is not obligated to respond to any submission or inquiry. The provision of services is subject exclusively to a separate written agreement duly executed between you and the Company.
3.9. Any business information, descriptions of needs, project details, budgets, or other materials you voluntarily submit through the Website prior to entering into a separate service agreement are submitted at your own discretion. While the Company will handle such information with reasonable care, the Company does not assume confidentiality obligations with respect to such submissions unless a separate non-disclosure agreement has been executed in writing between you and the Company.
- INTELLECTUAL PROPERTY
4.1. Subject to these Terms, the Company grants you a non-transferable, non-exclusive, revocable license (without the right to sublicense) to use the Website solely for your personal, non-commercial purposes.
4.2. You agree, represent and warrant, that your use of the Website, or any portion thereof, will be consistent with the foregoing license, covenants and restrictions and will neither infringe nor violate the rights of any other party or breach any contract or legal duty to any other parties. In addition, you agree that you will comply with all applicable laws, regulations and ordinances relating to the Website or your use of it, and you will be solely responsible for your own individual violations of any such laws.
4.3. You acknowledge that all the text, images, marks, logos, compilations (meaning the collection, arrangement and assembly of information), data, other content, software and materials displayed on the Website or used by the Company to operate the Website is proprietary to us or to the third parties.
4.4. The Company expressly reserves all rights, including all intellectual property rights, in all of the foregoing, and except as expressly permitted by these Terms, any use, redistribution, sale, decompilation, reverse engineering, disassembly, translation or other exploitation of them is strictly prohibited. The usage of the Website does not transfer to you or any third party any rights, title or interest in or to such intellectual property rights.
- USER REPRESENTATIONS AND RESTRICTIONS
5.1. By using the Website, you represent and warrant that:
5.1.1. you have the legal capacity and you agree to comply with these Terms;
5.1.2. you are not under the age of 18;
5.1.3. you will not access the Website through automated or non-human means, whether through a bot, script or otherwise;
5.1.4. you will not use the Website for any illegal or unauthorized purpose;
5.1.5. you are not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a "terrorist supporting" country;
5.1.6. you are not listed on any U.S. government list of prohibited or restricted parties; and
5.1.7. your use of the Website will not violate any applicable law or regulation.
5.2. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to refuse any and all current or future use of the Website (or any portion thereof).
5.3. You may not access or use the Website for any purpose other than that for which we make the Website available. The Website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
5.4. As a user of the Website, you agree not to:
5.4.1. systematically retrieve data or other content from the Website to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us;
5.4.2. make any unauthorized use of the Website;
5.4.3. make any modification, adaptation, improvement, enhancement, translation, or derivative work from the Website;
5.4.4. use the Website for any revenue generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended;
5.4.5. make the Website available over a network or other environment permitting access or use by multiple devices or users at the same time;
5.4.6. use the Website for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the Website;
5.4.7. use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the Website;
5.4.8. circumvent, disable, or otherwise interfere with security-related features of the Website;
5.4.9. engage in unauthorized framing of or linking to the Website;
5.4.10. interfere with, disrupt, or create an undue burden on the Website or the networks or services connected to the Website;
5.4.11. decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Website;
5.4.12. attempt to bypass any measures of the Website designed to prevent or restrict access to the Website, or any portion of the Website;
5.4.13. upload or distribute in any way files that contain viruses, worms, trojans, corrupted files, or any other similar software or programs that may damage the operation of another's computer;
5.4.14. use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Website, or using or launching any unauthorized script or other software;
5.4.15. use the Website to send automated queries to any website or to send any unsolicited commercial e-mail;
5.4.16. disparage, tarnish, or otherwise harm, in our opinion, us and/or the Website;
5.4.17. use the Website in a manner inconsistent with any applicable laws or regulations; or
5.4.18. otherwise infringe these Terms.
- DISCLAIMER OF WARRANTIES
THE WEBSITE, CONTENT AND OTHER ASPECTS OF THE WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE". THE WEBSITE, CONTENT AND OTHER ASPECTS OF THE WEBSITE ARE PROVIDED WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, INTEGRATION, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. THE COMPANY AND ITS AFFILIATES, LICENSORS AND SUPPLIERS DO NOT WARRANT THAT: (I) THE WEBSITE, CONTENT OR OTHER INFORMATION WILL BE TIMELY, ACCURATE, RELIABLE OR CORRECT; (II) THE WEBSITE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR PLACE; (III) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (IV) THE WEBSITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (V) ANY RESULT OR OUTCOME CAN BE ACHIEVED.
- LIMITATION OF LIABILITY
7.1. IN NO EVENT SHALL WE (AND OUR AFFILIATES) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE WEBSITE (INCLUDING THE CONTENT), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE WEBSITE (INCLUDING THE CONTENT), ARE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTING SYSTEM OR LOSS OF DATA RESULTING THEREFROM.
7.2. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, YOU AGREE THAT THE AGGREGATE LIABILITY OF THE COMPANY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM THE USE OF THE WEBSITE OR CONTENT IS LIMITED TO THE GREATER OF: (A) THE AMOUNTS YOU HAVE ACTUALLY PAID TO THE COMPANY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD 100). THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE TERMS BETWEEN THE COMPANY AND YOU.
7.3. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
- INDEMNITY
You agree to indemnify and hold the Company, its successors, subsidiaries, affiliates, any related companies, its suppliers, licensors and partners, and the officers, directors, employees, agents and representatives of each of them harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of (i) your use of the Website, or (ii) your violation of these Terms. The Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of the Company. The Company will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
- INTERNATIONAL USE
The Company makes no representation that the Website is accessible, appropriate or legally available for use in your jurisdiction, and accessing and using the Website is prohibited from territories where doing so would be illegal. You access the Website at your own initiative and are responsible for compliance with local laws.
- MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER
READ THIS SECTION CAREFULLY, AS IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
10.1. Before initiating any formal claim, you agree to first contact us at partners@soportio.tech and give us an opportunity to resolve your complaint informally. If we are unable to resolve your complaint within 60 days of receiving it, either party may proceed to arbitration as set out below.
10.2. Any dispute, controversy, or claim arising out of or relating to these Terms, or your use of the Website, that is not resolved informally shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce (the "ICC Rules") by a sole arbitrator appointed in accordance with the ICC Rules. The seat of arbitration shall be Nicosia, Cyprus. The language of the arbitral proceedings shall be English. The parties agree that the ICC Expedited Procedure Rules shall apply irrespective of the amount in dispute. The award shall be final and binding and may be enforced by any court of competent jurisdiction.
10.3. Any arbitration under these Terms shall take place on an individual basis only. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not permitted. BY AGREEING TO THESE TERMS, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION. Notwithstanding the foregoing, the Company retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction where necessary to protect its intellectual property or confidential information, pending a final decision by the arbitrator.
- GOVERNING LAW
The laws of England and Wales, excluding its conflicts of law principles, govern these Terms and your use of the Website.
- MISCELLANEOUS PROVISIONS
12.1. No delay or omission by us in exercising any of our rights occurring upon any noncompliance or default by you with respect to these Terms will impair any such right or be construed to be a waiver thereof, and a waiver by the Company of any of the covenants, conditions or agreements to be performed by you will not be construed to be a waiver of any succeeding breach thereof or of any other covenant, condition or agreement hereof contained.
12.2. If any provision of these Terms is found to be invalid or unenforceable, then these Terms will remain in full force and effect and will be reformed to be valid and enforceable while reflecting the intent of the parties to the greatest extent permitted by law.
12.3. Except as otherwise expressly provided herein, these Terms set forth the entire agreement between you and the Company regarding its subject matter, and supersede all prior promises, agreements or representations, whether written or oral, regarding such subject matter.
12.4. The Company may transfer or assign any and all of its rights and obligations under these Terms to any other person, by any way, including by novation, and by accepting these Terms you give the Company consent to any such assignment and transfer. You confirm that placing on the Website of a version of these Terms indicating another person as a party to the Terms shall constitute valid notice to you of the transfer of Company's rights and obligations under the Agreement (unless otherwise is expressly indicated).
12.5. All information communicated on the Website is considered an electronic communication. When you communicate with us through or on the Website or via other forms of electronic media, such as e-mail, you are communicating with us electronically. You agree that we may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication. You further acknowledge and agree that by clicking on a button labeled "SUBMIT", "CONTINUE", or similar links or buttons, you are submitting a legally binding electronic signature and are entering into a legally binding contract. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by these Terms. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE WEBSITE.
12.6. In no event shall the Company be liable for any failure to comply with these Terms to the extent that such failure arises from factors outside the Company's reasonable control.
12.7. These Terms regulate solely your use of the Website. They do not apply to, and shall not be interpreted as governing, any services provided by the Company pursuant to a separate service agreement. In the event of any conflict or inconsistency between these Terms and a separately executed service agreement, the terms of the service agreement shall prevail with respect to the subject matter of that agreement. Nothing in these Terms shall be construed as creating any agency, partnership, joint venture, or employment relationship between you and the Company.
- CONTACT
If you want to send any notice under these Terms or have any questions regarding the Website, you may contact us at: partners@soportio.tech