Last updated: [05/05/2026]

1. About This Policy

This Privacy Policy describes what personal data Soportio ("we", "us", "our") collects when you visit our website at https://soportio.tech/ (the "Website"), for what purposes we process it, and what rights you have in relation to your data.

By using the Website, you confirm that you have read and understood this Privacy Policy.

1. What Data We Collect

Data collected automatically. When you visit the Website, we automatically collect technical and usage data, including: IP address, approximate geographic location derived from IP, browser type and version, device type and operating system, pages visited, time spent on pages, referring URLs, and session identifiers. This data is collected through cookies, pixel tags, and similar tracking technologies.

Data you provide voluntarily. If you submit a contact form, we collect the information you enter: your name, business email address, company name, phone number, average ticket number and the contents of your message.

1. Purposes and Legal Bases for Processing

We process your personal data for the following purposes:

Website operation and security. We process technical data to ensure the Website functions correctly, to diagnose errors, and to protect against abuse and unauthorized access. Legal basis: legitimate interests.

Analytics and improvement. We analyse aggregated usage data to understand how visitors interact with the Website and to improve its content and structure. Legal basis: legitimate interests.

Responding to inquiries. When you submit a contact form, we use the information provided to respond to your inquiry and to assess whether there is a basis for cooperation. Legal basis: contract performance and legitimate interests.

Marketing communications. We may use contact details you provide to send you information about our services and updates. Where applicable law requires your prior consent before sending such communications, we will obtain it before doing so. You may opt out at any time by using the unsubscribe link in any marketing email. Legal basis: legitimate interest where permitted by law; consent where required.

1. Cookies

We use cookies and similar technologies to support Website functionality and analytics. You may manage your cookie preferences at any time through the cookie banner or your browser settings. Withdrawing consent does not affect the lawfulness of any processing that took place before withdrawal.

1. Who We Share Your Data With

We may share it with the following categories of recipients, strictly to the extent necessary for the purposes described above:

Affiliated companies. We may share your data with companies within the Soportio group of companies where this is necessary for internal administrative purposes or to provide you with information about our services.

Infrastructure and hosting providers. Third parties that host the Website and store data on our behalf, including cloud providers such as Amazon Web Services or Google Cloud Platform.

Analytics providers. Tools used to analyse website traffic and user behaviour, such as Google Analytics.

Email service providers. Where you contact us by email or submit a contact form, your data is processed through our email infrastructure and related service providers.

CRM and communication platforms. Service providers that supply and service our internal customer relationship management systems, used to manage and respond to inquiries and track communication history.

Marketing and advertising partners. Where you have not opted out, we may share relevant data with partners who may deliver information about our services through advertising, publications, and other materials.

Law enforcement and public authorities. Where required by applicable law, court order, or regulatory request.

1. International Data Transfers

We may transfer personal data to countries other than the country in which the data was originally collected in order to provide the services set forth and for purposes indicated in this Privacy Policy. If these countries do not have the same data protection laws as the country in which you initially provided the information, we deploy special safeguards.

In particular, if we transfer personal data originating from the EEA to countries with not adequate level of data protection, we use one of the following legal bases: (i) Standard Contractual Clauses approved by the European Commission (details available here), or (ii) the European Commission adequacy decisions about certain countries (details available here).

1. Retention

We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy (including providing the services to you). We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

1. Your Rights

Depending on your jurisdiction, you may have the right to:

• access the personal data we hold about you;

• request correction of inaccurate or incomplete data;

• request erasure of your data, subject to our legal obligations;

• object to or request restriction of processing;

• receive your data in a structured, machine-readable format (data portability);

• withdraw consent at any time where processing is based on consent.

EEA residents also have the right to lodge a complaint with the data protection supervisory authority in their country of residence.

To exercise any of the above rights, please contact us at partners@soportio.tech. We will respond within 30 days.

1. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated date at the top of this page. We encourage you to review the Policy periodically.

1. Contact

For any questions regarding this Privacy Policy or your personal data, please contact us at  partners@soportio.tech.