Support automation for high-volume B2C

From ticket to resolution.
Automatically.

We build and run automation that resolves your customers' requests end-to-end.

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✓Up to 90% automated✓Live in weeks✓Pay per resolution

Resolution engineLIVE

Why teams trust Soportio

Built by support operators.

Human-in-the-loop · Enterprise-grade

Built from operational experience

Safe to deploy

We build the first flow, validate it on real support data, then scale what works.

Escalates with context

When automation shouldn't act, the ticket moves to your team with the full conversation and context attached.

Works with your support stack

Reads and writes through Zendesk, Intercom, Freshdesk, or any other helpdesk via API — no migration, no rip-and-replace.

Built for support at scale

Takes repetitive, high-volume requests off your team's plate.

Managed beyond launch

We monitor performance, improve flows and adapt automation as your support changes.

The economics of support

More tickets. Same team.

Traditional support scales through hiring and management. Soportio changes the economics.

Scale the work. Not the headcount.

Automation absorbs repetitive volume, so you don’t need to grow the team.

Support volume↑ 5× growth

50K

100K

250K

Support headcount→ unchanged

Less manual work

5×support volume.
Less manual work.

It analyzes. It decides. It executes.

From first message to fully resolved.

From request to resolution, Soportio handles the workflow across your existing systems.

Analyze the request

Detects intent and gathers the relevant ticket and customer context.

Decide with your logic

Applies your business rules to choose the right next action.

Execute the action

Runs real actions — from refunds to account updates — via API calls.

Close or escalate

Resolves the request or hands it to your team with full context.

See it work

See support automation
in action.

One request. Every action handled.

✓Verifies the request and customer context
✓Executes actions across connected systems
✓Resolves the request or escalates with full context

5 actions·38 seconds·0 agents

Resolution engine

TICKET #48210"Please refund my last charge and cancel my plan."

Request analyzedIntent: refund + cancellation

Verified in billingStripe · charge ch_1P92k

Refund issued$49.00 → card ••4921

Subscription cancelledCRM record updated

Customer notifiedConfirmation sent · ticket closed

Resolved end-to-end

Operations it runs end-to-end

Support workflows. Automated.

Soportio automates repetitive support operations across your existing systems — following your business rules from request to resolution.

Refunds & cancellations

Checks eligibility, verifies account and payment data, processes approved refunds or cancellations, and updates the customer record.

Billing & payments

Handles recurring billing requests, payment issues and account updates across your billing and payment systems.

Product & account

Resolves repetitive account and product requests, from access issues and profile updates to common how-to questions.

Triage & routing

Classifies requests, applies tags and routes tickets based on intent, priority and your support rules.

Orders & logistics

Checks order status, shares delivery updates and handles common order requests across connected systems.

Subscription changes

Handles upgrades, downgrades and plan changes across your billing and account systems.

Built around your existing systems

Works with your existing systems.

Soportio connects to your helpdesk, billing and CRM to run workflows end-to-end — no migration required.

Custom or in-house system? If it has an API, Soportio can connect to it.

Control, not chaos

Automation with clear rules.

Set the rules

Define what automation can resolve and what escalates to your team.

Add approval where it matters

Keep financial, sensitive, or high-risk actions under human review.

Adjust as your operation changes

Update the rules as policies and workflows evolve.

Customer request"I was charged twice"

Context detectedBilling · duplicate charge

Policy & risk checkFinancial action requires approval

Human reviewRouted with full context

"Where is my order?"→Safe to automate→Resolved automatically

Why we built Soportio

Built on real support operations.

Developed by people who ran high-volume B2C support for years — around the workflows and edge cases teams face every day.

Based on years of operational experience.

It shapes how Soportio automates support: around real policies, edge cases and operational constraints — not idealized chatbot flows.

✓High-volume B2C support experience✓Billing and subscription operations✓Quality and escalation workflows✓Multi-channel support

Customer outcomes

Made for support at scale. Proven in production.

What operators and managers say after running Soportio in production.

A 10-year partner and one of the most reliable teams we've worked with. Deep expertise across web and app support — now combined with automation that handles repetitive volume while the team stays focused on more complex cases.

10-year partner

Yaroslav Malysh

Product Lead, Kismia

Refund and order-status requests were taking up a surprising amount of the team's day. Once those flows were automated, the difference was noticeable almost immediately. The queue became much easier to manage.

repetitive requests automated

Head of Support

E-commerce marketplace · under NDA

We needed a qualified billing operation live on very short notice. Soportio launched it quickly and helped us stabilize our backlog and financial metrics.

live on short notice

Vitalii Shevchuk

Head of Quality & Customer Care, Holywater Tech

They came in during our peak season, when ticket volume was growing fast and the backlog was significant. Soportio took ownership of the support operation and helped us handle the spike without overwhelming our internal team.

peak volume handled

Oleksandr Vorona

COO, Headway Inc

We were heading into a launch with support volume already higher than expected. The team helped us get the repetitive requests under control quickly, which gave our internal people more room to focus on issues that actually needed their attention.

launch volume under control

VP, Customer Operations

Fintech platform · under NDA

We partnered with Soportio during a demanding peak season, when ticket volume was growing rapidly and our internal team was overwhelmed. They took full ownership of the support process and helped us regroup our internal resources.

peak season support

Roman Shymshyr

Chief Growth Officer, AMO APPS

Billing and account questions were a constant source of manual work for us. We started with a few high-volume scenarios and expanded from there. The rollout felt practical and much less disruptive than we expected.

started with high-volume flows

Director of Customer Experience

Subscription company · under NDA

From workflow to live

Start with one workflow.
Scale from there.

We map the workflow, connect the systems involved and validate the automation against your business rules before it goes live.

Audit & prioritize

We review your existing support flows and volumes, then recommend the best starting point.

Connect the systems

We connect the helpdesk, billing, CRM and internal tools involved in that workflow.

Build & validate

We configure the automation around your business rules and validate it against real support scenarios.

Go live

Soportio starts handling the approved workflow on real tickets.

Pricing

Pricing that follows the work.

Pay for tickets solved by Soportio. The cost per solved ticket decreases as your support volume grows.

One pricing model. Lower cost as volume grows.Cost per solved ticket

Monthly solved ticket volume

0–5,000

$0.90

5,000–10,000

$0.80

10,000–20,000

$0.60

20,000–50,000

$0.50

50,000–100,000

$0.40

$0implementation fee
You only pay for tickets Soportio solves.

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Common questions

What teams actually ask.

The real concerns from support, ops and engineering leads — answered straight.

Soportio can execute actions through the systems connected to the workflow — for example, processing refunds, updating accounts or subscriptions, changing plans, tagging and routing tickets, and writing updates back to CRM or billing systems. The actions available depend on the connected systems, API access and the business rules defined for the workflow.

For standard tools, integration is primarily configuration. For custom or in-house systems, Soportio connects through existing REST APIs. Your team provides the required access and system context; we handle the integration and automation setup.

You define the rules: which requests and actions Soportio can handle, which require approval and which should go to your team. Escalation rules are configured around your policies and workflows, and the automation scope can be adjusted as your operation changes.

No. Soportio works with the systems already involved in your support operation. It connects to your help desk, billing, CRM and other tools used in the workflow, so you do not need to replace your existing support stack to automate a workflow.

Access is scoped to the systems and operations required for the workflows Soportio handles. Data access and integration requirements are defined as part of the setup and aligned with your security requirements.

You pay per solved ticket — work Soportio completes end-to-end. There is no implementation fee or per-seat cost, and you don't pay for tickets escalated to your team. The price per solved ticket decreases with monthly volume, from $0.90 for up to 5,000 solved tickets to $0.40 for 50,000–100,000 solved tickets.

Contact

Let's talk.

Send a message or book a time with our team. We reply within one business day.

Send a message

Book a call

30 min intro call

Walk through your support workflow

A 30-minute intro call with our team to identify where automation can make the biggest operational difference.

✓30 minutes, no commitment
✓Review your current support operation
✓A cost estimate built on your numbers

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Or email us directly at partners@soportio.tech